Order and delivery
Question: When can I expect my order?
Answer: The average delivery time is 1-8 days. Our products are shipped directly from the supplier to you. This unique business model allows us to save enormously on storage and transport costs and we can offer the products at a lower price than the competitor and take the shipping costs for our own account. The products that are sent from our own department store are there within 1 to 2 working days.
Question: The expected delivery time has passed, where is my order ?!
Answer: In 99% of the cases, the orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order in the delivery process is delayed or lost. You can check the status of your order via the Track & Trace that has been sent by email.
Have you not received anything 3 days after the expected delivery time? Please contact us (firstname.lastname@example.org).
Question: I am missing a number of products in my order, how is that possible?
Answer: Because we work with different suppliers, it is possible that products are shipped separately from each other. If items are missing from your order, you will usually receive them after 1-2 days.
We apologize for the inconvenience.
Question: What are the shipping costs?
Answer: We take care of the shipping costs of the order. *
Exchange and return
Question: I am not satisfied with my order, can I return it?
Answer: Yes. You can return any order to us within 14 days without giving any reason.
Question: I want to return an item, what should I do?
Answer: If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition and with tags and labels. The product must not contain any traces of use.
A return shipment must always be provided with a Track & Trace code. The sender is always responsible for shipping.
When we have received the items returned by you, we will ensure that the purchase amount is on your account within 1-3 working days.
Track & Trace
Question: Where can I find my Track & Trace code?
Answer: As soon as the order has been prepared, you will receive a Track & Trace code by email.
Question: The Track & Trace code does not provide any information, how is this possible?
Answer: From the moment your package has arrived at the mail order company, the Track & Trace information is available. Keep in mind that there may be some delay.